Complaints Handling Procedure

At ARP Pay, we are committed to delivering exceptional service to out valued customers. We are dedicated to upholding the highest standards of excellence in customer experience and seamless compliant resolution

Support Channels

At ARP Pay, we are committed to providing outstanding support to our customers. You can get in touch with our official customer support team through any of the following channels:

●      Email: info@arpdigital.io

●      WhatsApp: +973 1700 3484

●      Phone Support: +973 1700 3484

Support Resolution Timeline

Initial Response

●       All inquiries receive acknowledgment within 48 hours

●       Standard resolution time: 5 business days

Formal Complaint Process

If your issue is not resolved within a reasonable timeframe or if you are not satisfied with the solution provided by ARP Pay’s support team, you may submit a formal complaint.

1. Submit a formal complaint

○      Email: Complaints@arpdigital.io

○      Subject Line: "Formal Complaint | Name"

○      Required Information:

■      Full Name

■      Registered Email

■      Contact Number

■      Detailed Description of Issue

2. Our Response Protocol

○      A written acknowledgment within 5 business days

○      A final response within 30 calendar days

3. Resolution Framework

○      A thorough review by our dedicated complaint-handling team

○      A fair and transparent investigation process

○       Clear communication of decisions and remedial actions